Hoki22 takes your privacy seriously. This policy clearly explains what data we collect, how it is used, how we protect it, and your rights as a member. We are committed to never selling or misusing your personal data under any circumstances.
Before reading the full policy, here is a summary of hoki22's key commitments to protecting your privacy as a player in Malaysia.
All data transmitted between your device and hoki22's servers is protected by 256-bit SSL encryption — the highest security standard used by financial institutions and banks worldwide, including Maybank and CIMB.
HIGHEST SECURITY 256-bit SSLHoki22 has never and will never sell, rent, or share members' personal data with any third party for marketing or commercial purposes. Your data belongs to you — we are simply its responsible custodian.
ABSOLUTE GUARANTEE No Data SalesAs a hoki22 member, you have the right to request a copy of all personal data we hold about you, request corrections to any inaccurate data, or request the complete deletion of your data upon account closure.
Member Rights Upon RequestHoki22 retains members' personal data only for as long as necessary for the stated purposes. Transaction records are kept for 7 years for legal compliance. Other data is deleted within 90 days of account closure.
Clear Policy TransparentYou may choose to receive or opt out of any marketing communications from hoki22 at any time. This preference can be updated through your account settings or by contacting our support team directly.
Your Choices Easy to UpdateHoki22 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take these legal obligations seriously and continuously update our privacy practices to remain aligned with the latest requirements.
PDPA 2010 Full ComplianceThis Privacy Policy explains how hoki22 ("We", "Platform") collects, uses, protects, and shares the personal information you provide when registering for and using our platform. By using hoki22, you agree to the terms set out in this policy.
Hoki22 is an online casino and Sports Betting platform built to serve the needs of Malaysian players. We offer a wide range of services including a Live Casino with real dealers, table games such as blackjack, poker, and roulette, slots, and Sports Betting covering badminton, football including the Malaysia Super League and EPL, esports, and other international sports.
In providing these services, hoki22 needs to collect and process certain personal data from members. We understand this requires a great deal of trust on your part, and we do not take that responsibility lightly. This Privacy Policy clearly and transparently outlines how we manage your data from start to finish.
This policy is established in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection principles. Should you have any questions at any time about how we handle your data, hoki22's support team is available 24 hours a day via live chat or email at support@hoki22.best.
Hoki22 only collects data that is genuinely necessary to provide you with a safe, fair, and effective service. The following are the categories of data we collect:
Registration Data:
Financial & Transaction Data:
Usage & Technical Data:
Hoki22 uses your personal data only for specific, legitimate purposes. We do not use your data for unrelated purposes without your prior consent. The following are the primary purposes for which data is used at hoki22:
The security of your data is hoki22's absolute top priority. We continually invest in security infrastructure to ensure your personal and financial information remains protected at all times.
Technical Security Measures:
Data Retention Period:
Hoki22 firmly upholds the principle that members' personal data will never be sold, rented, or shared with third parties for commercial purposes. This is a promise we have made — and one we intend to keep.
However, there are limited circumstances where data must be shared with specific parties to enable hoki22's services to function:
In all of the above situations, hoki22 ensures that any data sharing is carried out in a manner that minimises risk and maximises the protection of your interests as a member.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have several rights regarding your personal data held by hoki22. We respect and facilitate the exercise of these rights:
To exercise any of the rights above, contact the hoki22 support team via live chat or email at support@hoki22.best. We will process all requests promptly and within the timeframes required by law.
To submit any request relating to your personal data at hoki22, please reach us via live chat on the platform or email support@hoki22.best with the subject line "Data Privacy Request". Include your account number and a description of your request. We will respond within 3 business days with an acknowledgement and an estimated resolution timeline.
Hoki22 uses cookies and similar tracking technologies to enhance your experience, maintain platform security, and better understand how players in Malaysia use our services. Below is a clear explanation of the cookies we use:
Cookies are small text files stored on your device when you visit the hoki22 platform. Cookies do not contain viruses or malware and cannot access other files on your device.
Hoki22 takes child protection very seriously. Our platform is strictly restricted to individuals aged 18 and above, and we have rigorous procedures in place to prevent access by underage users.
Hoki22 does not knowingly collect personal data from minors. If we discover that someone under the age of 18 has provided us with personal data, we will immediately delete all such data, close the account in question, and notify the identified parent or guardian.
If you are a parent or guardian and believe your underage child may have registered for or used the hoki22 platform, please contact us immediately at support@hoki22.best. We will respond promptly and with full cooperation.
Hoki22 reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements or improvements to how we protect your data.
When material changes are made to this policy, hoki22 will:
We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. Continued use of the hoki22 platform after the effective date of any amendments will be considered acceptance of the updated terms.
For non-material amendments (such as correcting typographical errors or clarifying wording without changing the meaning), we may not send a specific notification, but the last updated date will be revised accordingly.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way hoki22 handles your personal data, we strongly encourage you to reach out to us. We are committed to addressing all privacy enquiries seriously and within a reasonable timeframe.
Channels available for privacy enquiries:
If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner (PDPC) under the provisions of the Personal Data Protection Act 2010.
This table provides a quick overview of the types of data hoki22 collects, why it is needed, how long it is retained, and whether it is shared with any other parties.
| Data Type | Primary Purpose | Retention Period | Shared |
|---|---|---|---|
| Name & Date of Birth | Identity & age verification | Throughout the active account period + 90 days | NO |
| Email Address | Account & security communications | Throughout the active account period + 90 days | NO |
| Phone Number | 2FA verification & support | Throughout the active account period + 90 days | NO |
| Transaction Records | Payment processing & legal compliance | 7 years (AMLA) | TERMS |
| Payment Information | Deposits & withdrawals | For the duration of the active account | PAYMENT GATEWAY |
| Login & IP Data | Security & fraud detection | 90 days | NO |
| Game Records | Responsible gaming analytics | 1 year | NO |
| Cookie Data | User experience & platform analytics | 30 days – 1 year depending on cookie type | ANALYTICS ONLY |
| Customer Support Records | Complaint management & service improvement | 2 years | NO |
* "Conditional" means data is shared only when required by law or legitimate technical necessity. "Payment Gateway" means data is shared with payment processors such as DuitNow, FPX and approved Malaysian eWallets solely for the purpose of processing your transactions.
Hoki22 recognises and facilitates the exercise of these rights in accordance with Malaysia's Personal Data Protection Act 2010.
You can request a full copy of all personal data we hold about you. We will provide this within 14 business days, delivered via secure email to your registered address.
If your data is inaccurate or out of date, you have the right to request a correction. Much of your information can be updated directly through your hoki22 account settings without needing to contact support.
You may request deletion of your personal data upon account closure. Certain records may need to be retained for legal compliance — we will inform you of what is kept and why.
You may object to the processing of your data for direct marketing purposes at any time. Unsubscribing from promotional emails can be done with a single click via the unsubscribe link in any email.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that took place prior to the withdrawal date.
If you are not satisfied with hoki22's response to your privacy concern, you have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner (PDPC).
Hoki22 continuously invests in world-class security infrastructure. Every layer is designed to keep your data safe, even in the most complex threat scenarios.
All data transmitted between your device and hoki22's servers is encrypted using TLS 1.3 with 256-bit encryption keys. This means that even if someone were to intercept the communication, the data they see would be meaningless without the decryption key, which is held solely by hoki22 and your device.
Sensitive data stored in hoki22's databases — including identification information, passwords, and financial records — is encrypted using AES-256. Your password is stored as a one-way hash using bcrypt, meaning no one at hoki22 is able to read your original password.
Hoki22 staff only have access to the data required for their specific job responsibilities. Engineers do not have access to financial data, and the support team does not have access to critical technical systems. All access is logged and regularly audited to ensure there is no misuse.
Hoki22's security monitoring system operates around the clock to detect intrusion attempts, suspicious activity and usage anomalies. Any detected threat is automatically blocked immediately while our security team is alerted to take the necessary follow-up action.
Hoki22 offers two-factor authentication for all accounts and strongly encourages its use. With 2FA enabled, even if someone knows your password, they cannot log in without the OTP sent to your mobile phone. Enable 2FA through the security settings in your hoki22 account.
Register for free today and enjoy Malaysia's premier casino and Sports Betting experience, backed by internationally certified data protection standards. Bahasa Malaysia support is available 24/7.
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